Knowledge Base

Categories (13)

Accounts and Access

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Desktop Computing

Computer hardware and Windows OS information articles
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Applications

Applications - including local, server, and cloud
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Connectivity - Network / Internet

Articles regarding connectivity to the company network and to the external internet
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Manufacturing Technology

Software or other IT services supporting manufacturing processes.
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Communication

Articles pertaining to phone systems, audio bridges, video conferencing, and other communication technology.
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Email

Individual email, shared mailboxes, delegating permissions, distribution groups, access to prior employees' email, email for mobile devices
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Support for Remote Workers

Today's workforce should be enabled to perform from the office, the field, or wherever the situation may find us.
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Training

Links to external training resources to improve our capabilities.
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AI (Artificial Intelligence)

Computer systems or software that can perform tasks normally requiring human intelligence.
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HR / HRIS / UKG

Articles pertaining to HR systems, UKG (formerly Ulti-Pro), timeclocks, etc.
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Resource Reservations

Reserving conference rooms in Outlook
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Equify

Knowledge articles specific to Equify
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Articles (6)

Enrolling in Microsoft MFA with Microsoft Authenticator

Step by step instructions on enrolling

InfoLease SSO Login – Case Sensitivity of User Profiles

Microsoft Authenticator - the only IT supported authentication app for MFA

Explaining Microsoft Authenticator as the supported app for MFA

Printing From Mobile Devices Using Printer Logic

Step by step instructions on installing the app, adding a printer, printing a document

What IT Takes - a Services Overview

An overview of the services provided by the IT Department

How to Change/Reset Your Network Password