Knowledge Base

Categories (13)

Accounts and Access

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Desktop Computing

Computer hardware and Windows OS information articles
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Applications

Applications - including local, server, and cloud
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Connectivity - Network / Internet

Articles regarding connectivity to the company network and to the external internet
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Manufacturing Technology

Software or other IT services supporting manufacturing processes.
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Communication

Articles pertaining to phone systems, audio bridges, video conferencing, and other communication technology.
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Email

Individual email, shared mailboxes, delegating permissions, distribution groups, access to prior employees' email, email for mobile devices
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Support for Remote Workers

Today's workforce should be enabled to perform from the office, the field, or wherever the situation may find us.
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Training

Links to external training resources to improve our capabilities.
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AI (Artificial Intelligence)

Computer systems or software that can perform tasks normally requiring human intelligence.
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HR / HRIS / UKG

Articles pertaining to HR systems, UKG (formerly Ulti-Pro), timeclocks, etc.
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Resource Reservations

Reserving conference rooms in Outlook
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Equify

Knowledge articles specific to Equify
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Articles (3)

Printing From Mobile Devices Using Printer Logic

Step by step instructions on installing the app, adding a printer, printing a document

What IT Takes - a Services Overview

An overview of the services provided by the IT Department

How to Change/Reset Your Network Password