TeamDynamix (TDX)
TDX is a set of apps operating on top of the foundational project management solution. While some configurations / data sets are shared among the apps, most attributes and settings managed independent of one another.
This allows for a high level of individual customization per app, but doesn't allow for using work configuring one application to be re-used in subsequent separate apps.
Applications
Each application can be added more than once, and are managed independently.
Permissions are set per app, both for analysts and end-users (in the case of client portal apps).
Some applications are associated with one another.
- Asset Application
- Contracts, Assets, Configuration Items
- Vendors, Locations, Product Types & Models, Maintenance Windows
- Can be associated with a ticketing application
- Ticketing Application
- Service Request, Incident, Problem, Change, Release
- Service Level Agreements, Forms, Task Templates, Scheduled Tickets, Notifications
- Can be associated with an asset application and a client portal application
- Client Portal Application
- Service Catalog, Knowledge Base, Projects/Workspaces
- Submit and view the status of tickets
- Reports, Questions (junior KB)
- Can be associated with a ticketing application
- Foundation: Project & Portfolio Management
- Projects & Workspaces, Calendar, Analysis (Reporting), Time & Expenses,
- Plans, Templates, Resource Management, Portfolio Planning
- Only one PPM - not a separate application than we can spawn multiple of
Examples:
- Wilks Brothers Information Technology
- Utilizes the base TDX PPM for Project Management
- Applications:
- Ticketing - Wilks ITSM
- Assets - IT Assets / CIs (associated with Wilks ITSM Ticketing)
- Client Portal - Wilks IT Portal (associated with Wilks ITSM Ticketing)
- Wilks Brothers Cisco Maintenance
- Applications:
- Ticketing - Maintenance
- Assets - Maintenance Assets/CIs
- Client Portal - Maintenance Portal
Interfaces
- TDNext: web-based app for TDX users (technicians) - when IT staff refer to TDX, this is most likely what they'll be talking about
- TDMobile: mobile device version of TDNext (responsive web design)
- TDClient: website view of a client portal application (self service portal)
- TDAdmin: an administrative app for configuring and maintaining the TDX environment and apps
Technical
Wilks Brothers' instance of TDX is hosted externally, by the parent company TeamDyanmix. Wilks is subscribed to their 'public cloud', which is a shared resource pool that hosts multiple customers.There are additional options, including hosting locally, and 'private cloud' - TeamDynamix hosted on a dedicated cloud instance.
TDX utilizes SQL for the database backend. We do not have direct access to the SQL tables.
TDX has an open API that can be utilized to pull in report information, initiate or update tickets, and much more. It can also make 'web-service calls' to pass commands and variables to external applications/services open API via JSON.