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Classification, Workflows, Set Parent/Children Relationships & MORE
New, Open, In Process, Resolved, Closed, Cancelled, On Hold, Duplicate - Cancelled, Re-Opened
A brief overview of ticket responsibility, assigning tickets to groups or individuals, or taking responsibility for a ticket.
An overview of Change Management within TDX
A brief overview of creating a new TDX ticket - from email, the IT Portal, and from within TDNext.