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Microsoft offers some of the best self-paced training material available on the Microsoft 365 suite of business solutions.
New, Open, In Process, Resolved, Closed, Cancelled, On Hold, Duplicate - Cancelled, Re-Opened
Service Request, Incident, Major Incident, Problem, Change, Release
A collection of KB articles in a general order to facilitate training.
General TDX Navigation for technicians
A brief overview of each section of ticketing applications within TDX.
TeamDynamix provided training documentation.