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Make Changes to a Ticket - the Action Button
Classification, Workflows, Set Parent/Children Relationships & MORE
Ticket Statuses
New, Open, In Process, Resolved, Closed, Cancelled, On Hold, Duplicate - Cancelled, Re-Opened
Ticket Classifications
Service Request, Incident, Major Incident, Problem, Change, Release
TDX ITSM Ticketing Overview
A collection of KB articles in a general order to facilitate training.
Ticket Assignment
A brief overview of ticket responsibility, assigning tickets to groups or individuals, or taking responsibility for a ticket.
TDX General Navigation - TDNext
General TDX Navigation for technicians
Change Management
An overview of Change Management within TDX
Ticketing Application Overview
A brief overview of each section of ticketing applications within TDX.
Creating a New Ticket
A brief overview of creating a new TDX ticket - from email, the IT Portal, and from within TDNext.
TDX Provided Training Documentation
TeamDynamix provided training documentation.
TDX Authentication - Technicians, End-Users, and Guests
A brief overview of authenticating to TDX