A collection of KB articles in a general order to facilitate training.
A brief overview of ticket responsibility, assigning tickets to groups or individuals, or taking responsibility for a ticket.
Service Request, Incident, Major Incident, Problem, Change, Release
A brief overview of creating a new TDX ticket - from email, the IT Portal, and from within TDNext.
New, Open, In Process, Resolved, Closed, Cancelled, On Hold, Duplicate - Cancelled, Re-Opened
A brief overview of each section of ticketing applications within TDX.
Classification, Workflows, Set Parent/Children Relationships & MORE
An overview of Change Management within TDX