Managing Your Microsoft Account Security
Overview
Wilks Brothers is transitioning from Okta to Microsoft's identity platform (Microsoft Entra ID). As part of this transition, employees will begin using Microsoft Authenticator for multi-factor authentication (MFA).
This guide explains how to access and manage your Microsoft account security settings and prepare for upcoming enrollment prompts.
Why Am I Receiving Microsoft Enrollment Prompts?
As applications and services are migrated to Microsoft Entra ID, you may be prompted by Microsoft to enroll in MFA.
These prompts are expected and are part of Wilks Brothers' ongoing modernization of our sign-in experience.
To ensure a smooth transition, we recommend installing Microsoft Authenticator before you receive an enrollment prompt.
Accessing Your Microsoft Account
- Open a web browser.
- Navigate to: https://account.microsoft.com
- Sign in using your Wilks Brothers email address and password.
Installing Microsoft Authenticator
iPhone (iOS)
- Open the App Store.
- Search for Microsoft Authenticator.
- Download and install the application.
Android
- Open Google Play Store.
- Search for Microsoft Authenticator.
- Download and install the application.
Managing Your Security Information
Once enrolled, you can manage your authentication methods through your Microsoft security settings.
Common tasks include:
- Reviewing your registered authentication methods
- Updating your mobile phone number
- Adding a new device
- Replacing a lost or upgraded phone
- Managing Microsoft Authenticator notifications
What to Expect During Enrollment
When your account is selected for migration:
- Sign in to a Microsoft application or service.
- Follow the on-screen prompts.
- Open Microsoft Authenticator on your mobile device.
- Complete the registration process.
- Approve a test notification to verify setup.
Most users can complete enrollment in just a few minutes.
Frequently Asked Questions
Will my username change?
No. Continue using your existing Wilks Brothers email address.
Will my password change?
No. Your current password will remain the same unless otherwise communicated.
Do I need to enroll today?
Not necessarily. However, installing Microsoft Authenticator now will make the enrollment process faster and easier when prompted.
Can I use another authenticator application?
Microsoft Authenticator is the supported and recommended authentication application for Wilks Brothers. However, other authentication methods will work, such as Google Authenticator.
What if I get a new phone?
You may need to re-register Microsoft Authenticator on your new device. Contact the IT Service Desk if you need assistance.
Need Help?
If you experience issues with enrollment or authentication, please contact the IT Service Desk or visit the Self-Service Portal at:
https://itsupport.wilksbrothers.com