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The Wilks ITSM application has one primary email monitor with one default rule.
itsupport@wilksbrollc.onmicrosoftcom is monitored & configured to create tickets from new email, assign those new tickets to the Service Desk (group).
To access the configuration from TDAdmin
TDAdmin / Applicatoins / Wilks ITSM / Email / Email Monitor / itsupport@wilksbrothers.com
