Creating a New Ticket

A brief overview of creating a new TDX ticket - from email, the IT Portal, and from within TDNext.

Email itsupport@wilksbrothers.com

Once we complete the transition to TDX from TrackIt emails to itsupport@wilksbrothers.com will create a new ticket in TDX.

From the Wilks IT Portal (Self-Service Portal)

Wilks Brothers IT Portal

• Select Services (top navigation bar)
  • IT Support - General
    • Select the button to the right 'Request IT Support'
      • Complete the form and select 'Request'

Notes:

• Several other services currently point to this same general form / default ticket type
• Default assignment for this form is to the Service Desk

From TDNext

Wilks Brothers TDX - TDNext

• Select Wilks ITSM from the applications / 'waffle' menu
  • Select +New (top navigation bar)
    • Select the form associated with the type of ticket you are opening
    • Fill out the form fields (mandatory fields are marked with a red asterisk) and select Save at the top of the form